The EC is trying to “level the playing field” with its moves against Apple, “which has created a dominant position in the portable music player arena,” maintains Rita Gunther McGrath, a professor at Columbia University’s… Read more »
Thought Sparks
The Buying Triangle
Just learned about an extremely interesting idea for helping customers’ improve their key metrics. It turns out that many large companies are actually unable to manage their procurement supply chains very effectively because there is… Read more »
Update - Money from a nuisance
You may remember that some months ago, I wrote about a service that promised to handle junk faxes. To refresh your memory, here is how it works: You register with a company called Fax Recovery… Read more »
Update – Money from a nuisance
You may remember that some months ago, I wrote about a service that promised to handle junk faxes. To refresh your memory, here is how it works: You register with a company called Fax Recovery… Read more »
Consumption Chain Final Disposal
One of the strategies we talk about in the book is to focus on the final disposal problem for products. A new strategy attracting attention draws attention to this problem. Hewlett Packard has made a… Read more »
Tragic second order
Today’s Wall Street Journal tells a tragic tale of unanticipated consequences. It seems that many AIDS sufferers in South Africa are not taking their medicine in order to make themselves REALLY sick. Why do this?… Read more »
McGrath cited re: Lucent-Alcatel Merger
“Usually one company takes the more dominant role,” said Rita Gunther McGrath, an associate professor at the Columbia Business School. “They often have momentum and the decision-making ability. … There tends to be winners and… Read more »
McGrath cited re: Lucent-Alcatel Merger
“Usually one company takes the more dominant role,” said Rita Gunther McGrath, an associate professor at the Columbia Business School. “They often have momentum and the decision-making ability. … There tends to be winners and… Read more »
Empire Strikes Back: Netflix version
Netflix (see case study in the case study portion of our web site) did a great job of capitalizing on the dissatisfiers/enragers in competing offerings. Blockbuster, for instance, drove good customers crazy with their practice… Read more »
iPod software once more
I’ve probably spent a solid 6 hours with Apple people on the phone, trying to figure out why my shiny new iPod with video and photos won’t sync properly. They told me it was my… Read more »
Selling software on the Internet
I was recently asked to comment on Internet selling of software: Internet sales of software has obvious advantages: it is vastly less expensive than shipping physical products; allows a company to develop direct relationships with… Read more »
Ads replacing $$$
I was recently asked about the emerging practice of replacing payment for services with watching ads. Here are some thoughts: The practice of trading ad-watching for bill payments has been tried before, without very good… Read more »