RGM

HotelInteractive.com quotes Rita McGrath in an article about deflating stress: "There is a big body of research that shows stress is highly correlated with people feeling unable to control the variables that are relevant to addressing the situation,” McGrath said. “The first thing I would look at, as a manger, is what are the particular sets of problems that people on the front lines are likely to encounter and how can I give them as much control as possible to address those situations?” To read the entire post, click here.

• Posted: Tuesday, January 18, 2011
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