Many a truthful word is spoken in jest and is that ever true about these technology company organization charts!
Check it out just for laughs here.
- Posted Rita McGrath on September 05, 2011
What do you mean? That call to a robot in which you are asked to enter your customer number, only to reach a real person and be told to enter your customer number?
The completely incomprehensible pricing models for wireless data plans?
Being charged for services you never bought?
Being completely unapologetic about lackluster coverage, dropped calls and generally unreliable service?
Wanting to sell you a new phone and then (true recent experience) when I finally got to the web site retreating in complete confusion.
Any interesting stories to tell?
- Posted Rita McGrath on July 12, 2011
Just bought this album by the irreverent Hayes Carll and laughed out loud at this bittersweet line: "Boy, you're not a poet, just a drunkard with a pen!"
Hey, we can't be serious all the time!
- Posted Rita McGrath on April 09, 2011
Apple has certainly inspired a lot of imitators. Among them a series of ads in the "I'm a Mac / You're a PC" vein basically insulting AT&T's network coverage. Oops. And worst of all, they can't even pull the ads - once its out there on the Net it never goes away. Hey, was that Verizon smirking in the background...?
- Posted Rita McGrath on March 20, 2011
I ran across some truly hilarious examples of desperately awful speaking to the media on YouTube. The series is a set of short clips, beginning with Media Coaching Example #1, in which a beauty contest competitor answers ... well, tries to answer...a question about poor educational standards in the United States. It's deliciously ironic that although she is talking she makes no sense. The advice? Be prepared. Media Coaching Example #2 shows how long, rambling explanations can lose one's audience. The advice? Keep it simple. The third example, Media Coaching Example #3 had to be developed by an engineer - it shows a highly technical person showing off his product by referring to impossibly arcane features of a bit of machinery. The advice? Avoid jargon! Media Coaching Example #4 (this can't be real, can it?) features a newscaster who loses it when his TelePrompter gives trouble. Suggestion here - stay cool! The fifth suggestion, take your time, is illustrated by a serious-sounding gent trying to explain what a digital marketplace is. And the last one, Media Coaching Example #6 shows an executive at a shipping company awkwardly defending the quality of his ships in light of a maritime misadventure.
It was particularly interesting to see the actual poor practices the author advises against illustrated. A good takeaway for any of us who have to do public speaking!
- Posted Rita McGrath on February 07, 2011
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