Out of touch Telco Managers and my colleague Tom Stewart’s response!
What do you mean? That call to a robot in which you are asked to enter your customer number, only to reach a real person and be told to enter your customer number?
The completely incomprehensible pricing models for wireless data plans?
Being charged for services you never bought?
Being completely unapologetic about lackluster coverage, dropped calls and generally unreliable service?
Wanting to sell you a new phone and then (true recent experience) when I finally got to the web site retreating in complete confusion.
Any interesting stories to tell?