Rita McGrath quoted on Legal Technology Today blog
At Legal Technology Today, Rita McGrath’s Harvard Business Review Failing by Design principles are cited as an approach to testing compliance systems.
“[Rita McGrath] cites to the term of intelligent failure which she believes can help companies evolve. This idea of learning from failure struck me as a useful lesson in how a company might test the effectiveness of the components of its compliance system. One area that would seem to be ripe for testing is to set up a test for reporting a compliance violation or incident, either through a company’s hotline or other reporting mechanism.”
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